Last Updated: November 21, 2024
The Privacy Policy applies in addition to the Wallacea Expedition “Booking Expedition Conditions” document.
Thank you for using our Wallacea Expeditions website
This Privacy Policy describes how Wallacea Expeditions (“we”, “us”, or “our”) collect, use, process, and disclose your information, including personal information in relation to your use of the Wallacea Expeditions platforms.
At Wallacea Expeditions, we prioritize the privacy of our participants, partners, and visitors. This Privacy Policy explains how we collect, use, store, and share your information. By using our services, you consent to the practices described herein.
1. Information We Collect
We collect the following types of personal information:
- Personal Identification Data: Name, address, email, phone number, passport details (if applicable).
- Payment Details: Credit card or other payment information for bookings.
- Preferences and Participation Data: Interests, activity preferences, and feedback from your experience.
- Technical Data: IP addresses, browser type, and cookies to optimize your website experience.
2. How We Use Your Information
We use your personal information for purposes including but not limited to:
- Managing bookings and expedition arrangements.
- Enhancing your experience with personalized services.
- Facilitating payments and processing refunds.
- Communicating important updates, confirmations, or emergency notices.
- Compiling anonymized data for research and conservation initiatives.
3. Legal Basis for Data Processing
We process personal data based on:
- Consent: You provide explicit permission when registering or signing up.
- Contractual Necessity: To fulfill our obligations for bookings or services.
- Legal Compliance: Adhering to laws and regulations, such as reporting requirements.
4. Information Sharing
Your data may be shared with trusted third parties under specific conditions:
- Local partners or service providers for operational purposes (e.g., accommodation hosts or diving instructors).
- Payment processors to facilitate secure transactions.
- Regulatory bodies, where legally required for customs, immigration, or conservation compliance.
We ensure any third party adheres to robust data protection standards.
5. Data Retention
We retain personal information only as long as necessary for its intended purpose or as required by law. This includes:
- Participant data: Retained for up to five years post-expedition for program evaluation.
- Financial records: Retained per statutory obligations.
6. Security Measures
We implement industry-standard measures to protect your data, including encryption, access control, and periodic audits. Despite these efforts, no system is entirely foolproof, and we urge caution when sharing sensitive information.
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your data.
- Rectification: Correct inaccurate or incomplete information.
- Erasure: Request deletion of data, subject to legal and operational requirements.
- Restriction: Limit the processing of your data.
- Objection: Opt-out of direct marketing or other specific processing.
8. Cookies and Tracking
We use cookies to collect data about your interactions with our website. This helps improve functionality, user experience, and targeted communication. You can manage cookie preferences through your browser settings.
9. Third-Party Links
Our website may include links to external sites. Wallacea Expeditions is not responsible for the privacy practices of these third parties, and we encourage you to review their policies.
10. International Data Transfers
As Wallacea Expeditions operates globally, your data may be transferred across countries with varying privacy laws. We take appropriate steps to ensure adequate protection in such cases.
11. Policy Updates
This policy is reviewed periodically and updated as necessary. We recommend checking this page regularly for changes.
Contact Information
If you have questions or concerns regarding your privacy, please contact us at [email protected]